Delivery Station Customer Care Specialist

Amazon Inc.; Philadelphia (Philadelphia County); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon.com Services LLC is seeking a Delivery Station Customer Service Associate in Philadelphia, PA to provide in-station real-time support and ensure timely deliveries. You will connect customers with experts, resolve issues, and maintain high service standards while collaborating with warehouse teams.

The role emphasizes direct customer interaction, rapid issue resolution, and adherence to Amazon’s customer-first values.

Qualifications

• Bachelor's degree or equivalent is required.
• Experience with performance metrics and KPIs is preferred.
• Strong written and verbal communication skills.
• Experience on a merchandising/brand ambassador team is a plus.

Responsibilities

• Communicate with customers directly in-person, by phone, and email.
• Empathize with customer needs and prioritize their requests.
• Uphold company values and respect every customer.
• Resolve issues and set clear expectations for customers.
• Understand and respond to customer issues with accuracy.
• Draft concise, grammatically correct written responses.
• Make quick, well-judged decisions for the customer.
• Work a flexible full-time schedule (40+ hours/week).

Skills

Customer communication

Empathy

Issue resolution

Written communication

Decision making

Time management

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC is seeking a Delivery Station Customer Service Associate in Philadelphia, PA to provide in-station real-time support and ensure timely deliveries. You will connect customers with experts, resolve issues, and maintain high service standards while collaborating with warehouse teams.

The role emphasizes direct customer interaction, rapid issue resolution, and adherence to Amazon’s customer-first values.