Delivery Station Customer Advocate

Amazon Inc.; Carteret (NJ); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon.com Services LLC is seeking a Delivery Station Customer Service Associate in New Jersey. You will provide in-station, real-time support to ensure on-time delivery, assist customers, and liaison with delivery partners and warehouse teams.

The role requires high school education, customer service experience, and proficiency with Microsoft Office tools. You will stand for long shifts, lift up to 49 pounds, and work in varying noise and temperature conditions.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service.
• Experience with computers and Microsoft Office (Outlook/Word/Excel).
• Strong time management in dynamic environments.
• Experience with computer and web-based tools.

Responsibilities

• Communicate with customers in-person, by phone, and by email.
• Empathize with customer needs and set expectations.
• Uphold company values and respect customers.
• Resolve issues and respond to customer inquiries.
• Write clear, concise responses to issues.

Skills

Customer service

Microsoft Office

Time management

Communication

Problem-solving

Education

High school or equivalent

Bachelor's degree or equivalent

Tools

Outlook

Excel

Job description

Amazon.com Services LLC is seeking a Delivery Station Customer Service Associate in New Jersey. You will provide in-station, real-time support to ensure on-time delivery, assist customers, and liaison with delivery partners and warehouse teams.

The role requires high school education, customer service experience, and proficiency with Microsoft Office tools. You will stand for long shifts, lift up to 49 pounds, and work in varying noise and temperature conditions.