Delivery Robotics Field Operator

serverobotics; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Serve Robotics is seeking an Operations Associate to help ensure the reliable performance of our autonomous delivery robots in the field. You will assist robots, perform light maintenance, and document incidents to support continuous improvement, working across operations, engineering, and customer support.

You must have a valid driver's license, be able to lift up to 50 pounds, and be flexible to work nights, weekends, and holidays as needed.

Qualifications

• Has valid driver’s license.
• Able to engage with customers professionally.
• Willing to work nights, weekends, and holidays as required.
• Strong safety awareness and problem-solving skills.

Responsibilities

• Maintain field readiness by supporting robots, ensuring timely response and order fulfillment as needed.
• Assist in deployment processes, including preparation, inspection, cleaning and placement of robots.
• Track, document, and close escalation tickets with clear communication and updates.

Skills

Valid driver's license

Customer-facing

Flexible hours

Safety-conscious

Driving mid-size vehicles

Tools

Jira

Slack

Job description

Serve Robotics is seeking an Operations Associate to help ensure the reliable performance of our autonomous delivery robots in the field. You will assist robots, perform light maintenance, and document incidents to support continuous improvement, working across operations, engineering, and customer support.

You must have a valid driver's license, be able to lift up to 50 pounds, and be flexible to work nights, weekends, and holidays as needed.