Delivery Operations Lead — Safety & Compliance

SoTalent; Memphis (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

SoTalent in Memphis, TN is seeking a Transportation Supervisor to oversee daily delivery operations, supervise Delivery Associates, ensure DOT/OSHA compliance and safety, and optimize routes and fleet utilization.

You will coordinate staffing, schedules, and equipment, monitor regulatory compliance, and partner with Sales to address customer needs while driving efficiency. This on-site role requires leadership and problem-solving in a fast-paced environment.

Qualifications

• High school diploma or GED, or equivalent
• 1–3 years of related experience
• Strong knowledge of transportation, delivery, logistics, or distribution operations
• Working knowledge of Federal Motor Carrier Safety Regulations

Responsibilities

• Supervise the daily work, performance, and safety of Delivery Associates
• Ensure adherence to standard operating procedures, planned delivery routes, and customer service standards
• Monitor compliance with DOT, OSHA, and federal, state, and local regulations
• Ensure electronic driver logs and required records are accurate and up to date
• Manage labor hours, staffing levels, shifts, and consumable supplies within budget
• Prepare employee schedules, including additional workdays and shifts as required
• Oversee appropriate selection and utilization of vehicles, equipment, and other delivery assets
• Coordinate vehicle and equipment repairs with the appropriate departments
• Review delivery productivity, operational performance, and reporting
• Identify efficiency improvements and cost-reduction opportunities
• Support implementation of operational and delivery process improvements
• Train and consistently enforce company policies, procedures, food safety requirements, DOT regulations, and record-keeping standards
• Partner with Sales and Marketing teams to resolve customer and delivery issues
• Visit customer locations to address service concerns and assess delivery requirements or challenges
• Conduct department and pre-shift meetings to maintain employee engagement and communication
• Answer employee questions and explain policies, procedures, and operational requirements
• Monitor employee morale and recommend initiatives to improve engagement
• Partner with Safety teams on employee training, safety observations, work-method updates, accident investigations, root-cause analysis, and routine safety inspections
• Recommend disciplinary or behavioral actions when required
• Support employee hiring, development, performance management, discipline, and termination processes
• Perform delivery associate duties and other operational responsibilities when required and qualified

Skills

Leadership

Regulatory compliance

DOT regulations

Safety

Team meetings facilitation

Education

Business/Management/Logistics degree

Tools

Excel

Job description

SoTalent in Memphis, TN is seeking a Transportation Supervisor to oversee daily delivery operations, supervise Delivery Associates, ensure DOT/OSHA compliance and safety, and optimize routes and fleet utilization.

You will coordinate staffing, schedules, and equipment, monitor regulatory compliance, and partner with Sales to address customer needs while driving efficiency. This on-site role requires leadership and problem-solving in a fast-paced environment.