Delivery Operations Lead — Market

Lowe's; Wilmington (MA); On-site; USD 71,000 - 118,000; Full time

Benefits offered by this job

Bonus opportunities

Health, dental and vision insurance

Paid time off

Tuition assistance

Professional development

Job summary

Lowe's Market Delivery Supervisor leads a market-based delivery team to ensure efficient operations and exceptional customer service. You’ll coach associates, manage schedules, and resolve delivery issues across the Home Delivery network.

In this role you will partner with third-party providers and Lowe's Supply Chain teams to optimize performance, analyze call metrics, and drive continuous improvement in delivery experiences.

Qualifications

• 5 Years of supply chain leadership experience and high school diploma or GED
• 2 years of supply chain leadership experience
• Bachelor's Degree in Operations, Supply Chain, or related field

Responsibilities

• Manage a market-based team, overseeing delivery operations, performance management, and analyzing call metrics for process improvements.
• Interview, hire, and train associates on Home Delivery processes and systems.
• Motivate and manage associates daily, creating and promoting daily schedules.
• Communicate with customers on escalated issues, lead problem-solving efforts, and enhance customer delivery experiences.
• Utilize Warehouse Management System (WMS) for inventory reconciliation and audits.
• Interact with third-party logistics providers, Lowe's Supply Chain teams, distribution nodes, and store operations to support operational excellence.
• Lead and influence others to deliver business results, applying knowledge of Home Delivery Operations and Call Center processes.

Skills

Leadership

People management

Delivery operations

Education

High school diploma or GED

Bachelor's Degree in Operations, Supply Chain, or related field

Job description

Lowe's Market Delivery Supervisor leads a market-based delivery team to ensure efficient operations and exceptional customer service. You’ll coach associates, manage schedules, and resolve delivery issues across the Home Delivery network.

In this role you will partner with third-party providers and Lowe's Supply Chain teams to optimize performance, analyze call metrics, and drive continuous improvement in delivery experiences.