Market Delivery Lead: Home Delivery Ops and Service

Lowe's Companies, Inc.; Auburn (ME); On-site; USD 101,000 - 169,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

401(k) Retirement account with company

Lowe's Associate Discount

Paid time off

Job summary

Lowe’s Companies, Inc. is seeking a Market Delivery Manager to lead delivery operations and ensure customer satisfaction across a defined market.

The role coordinates with XDT, 3PL, BDCs, and Lowe’s stores to implement solutions that improve home delivery services, while acting as a customer advocate and team leader. Responsibilities include performance monitoring, coaching, and collaboration with field delivery directors to drive improvements and meet business goals in a dynamic retail

Qualifications

• Bachelor’s Degree – Operations, Supply Chain, or related field.
• 7+ years of relevant experience.
• or H.S. Diploma and 9 years of relevant experience.

Responsibilities

• Oversees a Market-based ASA team supporting delivery operations including performance monitoring, inbound call monitoring, customer service escalations, issue identification and resolution and continuous improvement efforts.
• Knowledge of financial statements and plans. Analyzes variances and creates corrective actions.
• Prepares action plans, resolves problems, completes audits and identifies trends.
• Ability to lead others to deliver business results and handle multiple tasks in a fast-paced environment.
• Extensive knowledge of Home Delivery Operations and processes.
• Serve as the market leader of the XDT Network through interactions with 3PL service providers, Lowe’s Supply Chain functional teams, Lowe’s distribution nodes and store operations.
• Reviews Market-level productivity and quality metrics with Markets on a Daily/Weekly and Monthly basis and utilizes this information to drive operations improvements at the Market level.

Education

Bachelor’s Degree – Operations, Supply Chain, or related field

Job description

Lowe’s Companies, Inc. is seeking a Market Delivery Manager to lead delivery operations and ensure customer satisfaction across a defined market.

The role coordinates with XDT, 3PL, BDCs, and Lowe’s stores to implement solutions that improve home delivery services, while acting as a customer advocate and team leader. Responsibilities include performance monitoring, coaching, and collaboration with field delivery directors to drive improvements and meet business goals in a dynamic retail