Market Delivery Supervisor - Lead Ops & Customer Experience

Lowes; Wilmington (MA); On-site; USD 71,000 - 118,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) retirement plan

Employee discounts

Training & development

Job summary

Lowe’s Market Delivery Supervisor role in Wilmington, MA oversees delivery operations and leads a market team to ensure timely, accurate home deliveries. You will coach associates, manage schedules, and resolve customer escalations while collaborating with third-party providers for world-class service.

Successful candidates embrace leadership, inventory control via WMS, and strong communication with customers and partners. Lowe’s offers development, benefits, and a competitive pay range.

Qualifications

• 5 Years of supply chain leadership experience and high school diploma or GED.
• 2 years of supply chain leadership experience preferred.
• Bachelor’s Degree in Operations, Supply Chain, or related field.

Responsibilities

• Manage a market-based team, overseeing delivery operations and metrics.
• Interview, hire, and train associates on Home Delivery processes.
• Motivate and manage associates daily with scheduled tasks.
• Communicate with customers on escalated issues and resolve problems.
• Collaborate with third-party delivery providers for exceptional experiences.
• Utilize WMS for inventory reconciliation and audits.

Skills

Delivery leadership

Team management

Customer service

Communication

Data-driven decisions

Education

Bachelor’s Degree in Operations or Supply Chain

High school diploma or GED

Tools

Warehouse Management System (WMS)

Job description

Lowe’s Market Delivery Supervisor role in Wilmington, MA oversees delivery operations and leads a market team to ensure timely, accurate home deliveries. You will coach associates, manage schedules, and resolve customer escalations while collaborating with third-party providers for world-class service.

Successful candidates embrace leadership, inventory control via WMS, and strong communication with customers and partners. Lowe’s offers development, benefits, and a competitive pay range.