Market Delivery Leader

Lowe's Companies, Inc.; Passaic (NJ); On-site; USD 71,000 - 118,000; Full time

Benefits offered by this job

Bonuses and Benefits

Career Development

Culture of Belonging

Health and Wellbeing

Industry Leadership

Job summary

Lowe's Companies, Inc. is hiring a Market Delivery Supervisor to lead a market-based team responsible for delivery operations and performance.

You will coach, train, and schedule associates for Home Delivery processes, ensuring efficient inventory flow and timely customer service. The role emphasizes problem-solving, escalation management, and collaboration with third-party logistics providers to deliver world-class delivery experiences.

Qualifications

• Minimum 5 years of supply chain leadership experience and a high school diploma or GED.

Responsibilities

• Manage a market-based team, overseeing delivery operations and performance.
• Interview, hire, and train associates on Home Delivery processes and systems.
• Motivate and manage associates daily, creating and promoting daily schedules.
• Communicate with customers on escalated issues, lead problem-solving efforts, and enhance customer delivery experiences.
• Solve problems, audit the business, identify trends, and collaborate with third-party delivery providers for world-class experiences.
• Utilize Warehouse Management System (WMS) for inventory reconciliation and audits.
• Lead and influence others to deliver business results, applying knowledge of Home Delivery Operations and Call Center processes.
• Interact with third-party logistics service providers, Lowe's Supply Chain teams, distribution nodes, and store operations to support operational excellence.
• Demonstrate effective problem-solving, change leadership, and team orientation skills.
• Communicate Delivery successes, opportunities, and recommended solutions regularly to improve experiences.
• Maintain continuous dialogue with third-party logistics vendor partners to address and resolve claims and complaints related to In-Home Customer Delivery experiences.
• Engage with the warehouse, supporting associate engagement, inventory management, and warehouse operations.

Skills

Supply chain leadership

Team leadership

Delivery operations

Cross-functional collaboration

Education

High school diploma or GED

Bachelor's degree in Operations or Supply Chain

Tools

Warehouse Management System (WMS)

Job description

Lowe's Companies, Inc. is hiring a Market Delivery Supervisor to lead a market-based team responsible for delivery operations and performance.

You will coach, train, and schedule associates for Home Delivery processes, ensuring efficient inventory flow and timely customer service. The role emphasizes problem-solving, escalation management, and collaboration with third-party logistics providers to deliver world-class delivery experiences.