Market Delivery Leader — Drive Service Excellence

Lowe's Companies, Inc.; Wilmington (DE); On-site; USD 71,000 - 118,000; Full time

Benefits offered by this job

Career development

Culture of belonging

Bonuses & benefits

Industry leadership

Health & wellbeing

Job summary

Lowe’s Companies, Inc. is seeking a Market Delivery Supervisor in the United States to lead a delivery team and optimize local customer experiences. You will drive performance, coach associates, and ensure efficient inventory and delivery operations across cross-dock terminals.

The role emphasizes leadership, collaboration with third-party providers, and adherence to Home Delivery processes to deliver world‑class service and continuous improvement in a dynamic retail environment.

Qualifications

• 5 Years of supply chain leadership experience and high school diploma or GED
• 2 years of supply chain leadership experience
• Bachelor’s Degree in Operations, Supply Chain, or related field
• Strong leadership and communication skills

Responsibilities

• Manage a market-based delivery team, overseeing delivery operations, performance management, and analyzing call metrics for process improvements.
• Interview, hire, and train associates on Home Delivery processes and systems.
• Motivate and manage associates daily, creating and promoting daily schedules.
• Communicate with customers on escalated issues, lead problem-solving efforts, and enhance customer delivery experiences.
• Solve problems, audit the business, identify trends, and collaborate with third‑party delivery providers for world‑class experiences.
• Utilize Warehouse Management System (WMS) for inventory reconciliation and audits.
• Lead and influence others to deliver business results, applying knowledge of Home Delivery Operations and Call Center processes.
• Interact with third‑party logistics service providers, Lowe’s Supply Chain teams, distribution nodes, and store operations to support operational excellence.
• Demonstrate effective problem‑solving, change leadership, and team orientation skills.
• Communicate Delivery successes, opportunities, and recommended solutions regularly to improve experiences.
• Maintain continuous dialogue with third‑party logistics vendor partners to address and resolve claims and complaints related to In‑Home Customer Delivery experiences.
• Engage with the warehouse, supporting associate engagement, inventory management, and warehouse operations.

Skills

Leadership

People management

Delivery operations

Customer service

Education

Bachelor's degree in Operations or Supply Chain

High School Diploma or GED

Tools

Warehouse Management System (WMS)

Job description

Lowe’s Companies, Inc. is seeking a Market Delivery Supervisor in the United States to lead a delivery team and optimize local customer experiences. You will drive performance, coach associates, and ensure efficient inventory and delivery operations across cross-dock terminals.

The role emphasizes leadership, collaboration with third-party providers, and adherence to Home Delivery processes to deliver world‑class service and continuous improvement in a dynamic retail environment.