Delivery Operations Lead - DSP (Performance Bonuses & PTO)

Berkeley Search Consultants; Orlando (FL); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Paid time off

Career development opportunities

Performance-based bonuses

Job summary

Berkeley Search Consultants seeks an experienced Operations Manager to lead day-to-day DSP operations, driving on-time delivery and safety. You will manage a growing team of Delivery Associates and support staff, optimize routes, schedules, and performance metrics in a fast-paced, highly collaborative environment.

You will partner with station leadership, ensure DOT compliance, and foster a culture of accountability and continuous improvement while guiding staffing, training, and cost-reduction

Qualifications

• 3+ years of experience in logistics, transportation, warehouse, or delivery operations (Amazon DSP experience preferred).
• 2+ years of experience managing teams in a fast-paced, high-volume environment.
• Proficient with technology, including route optimization tools, delivery apps, and scheduling software.
• Strong leadership, communication, and problem-solving skills.
• Proven ability to manage performance metrics, analyze data, and drive results.
• Working knowledge of DOT compliance and safety regulations.
• Willingness to work flexible hours, including weekends and holidays.

Responsibilities

• Lead and manage daily DSP operations to ensure timely and accurate package delivery.
• Hire, train, develop, and retain a high-performing team of Delivery Associates and support staff.
• Create efficient shift schedules, monitor timecards, and manage staffing needs.
• Proactively monitor delivery performance metrics and implement corrective actions as needed.
• Ensure adherence to DSP program policies, safety standards, and customer service expectations.
• Analyze data to identify trends, areas for improvement, and opportunities to reduce cost and increase efficiency.
• Collaborate with Amazon station leadership and logistics partners to maintain seamless operations.
• Lead by example, promote a culture of accountability, teamwork, and continuous improvement.
• Manage fleet maintenance, route assignments, and inventory of delivery equipment and supplies.
• Drive a safety-first mindset and enforce safety protocols and incident response procedures.
• Ensure compliance with DOT regulations and other local/federal transportation requirements.
• Coaching, mentoring, and training delivery team.

Skills

Leadership

Team management

Data analysis

DOT compliance

Safety programs

Customer service

Problem solving

Flexible hours

Tools

Route optimization tools

Scheduling software

Delivery apps

Excel

Job description

Berkeley Search Consultants seeks an experienced Operations Manager to lead day-to-day DSP operations, driving on-time delivery and safety. You will manage a growing team of Delivery Associates and support staff, optimize routes, schedules, and performance metrics in a fast-paced, highly collaborative environment.

You will partner with station leadership, ensure DOT compliance, and foster a culture of accountability and continuous improvement while guiding staffing, training, and cost-reduction