Amazon DSP Operations Manager

PAKS Logistics LLC; Toledo (OH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

5% 401(k) Company Match

Holiday Pay

Paid Time Off

Health Insurance

Vision Insurance

Life Insurance

Company Cell Phone

Company Credit Card

Referral Bonus Program

Weekly Performance Bonus

Annual Retention Bonus

Job summary

PAKS Logistics LLC in Toledo, OH, is seeking an experienced Operations Manager to lead and optimize daily Amazon DSP delivery operations. You will balance safety, productivity, and customer service while driving accountability across teams.

As a hands-on leader, you will coordinate Team Leads, Delivery Associates, and fleet partners, optimize labor and routes, monitor KPIs, and champion a safety-focused culture in a fast-paced environment.

Qualifications

• Proven leadership or management in fast-paced operations.
• Excellent organizational, problem-solving, and decision-making skills.
• Experience coaching and holding employees accountable.
• Effective communication and interpersonal skills.
• Ability to analyze performance data and drive improvements.
• Ability to prioritize multiple tasks and adapt quickly.
• Strong attention to detail and follow-through.
• Commitment to safety, employee development, and customer service.
• Availability to work weekends, holidays, and varying shifts.
• Experience with Amazon DSP/logistics preferred.

Responsibilities

• Serve as the primary operational contact for Team Leads to ensure efficient execution.
• Develop and manage daily labor plans to optimize staffing and costs.
• Plan and adjust daily/weekly route capacities to meet demand.
• Coordinate onboarding and ongoing development for Team Leads and Delivery Associates.
• Collaborate with Fleet Manager to ensure fleet availability and maintenance.
• Monitor performance and enforce safety, quality, and customer service metrics.
• Administer corrective action and performance improvement processes.
• Lead reporting of incidents and investigations.
• Enforce company policies and safety/compliance requirements.
• Analyze data to identify trends and implement process improvements.
• Support scheduling, payroll verification, reporting, and recordkeeping.
• Provide leadership coverage including dispatch/loadout when needed.
• Foster a positive, safety-focused, accountable environment.
• Maintain high standards of professionalism and operational excellence.

Skills

Leadership

Organizational skills

Data analysis

Communication

Problem solving

Safety leadership

Flexibility

DSP experience

Job description

Job Type: Full-Time
Department: Operations
Schedule: Full-Time, including weekends and holidays as needed

About the Position

We are seeking a motivated and experienced Operations Manager to lead and support the daily operations of an Amazon Delivery Service Partner (DSP). This position plays a critical role in ensuring safe, efficient, and reliable delivery operations.

The ideal candidate is a strong people leader who thrives in a fast-paced environment, is highly organized, understands operational metrics, and can balance safety, productivity, customer service, and employee accountability.

Key Responsibilities

• Serve as the primary operational point of contact for Team Leads, providing daily direction, support, and guidance to ensure efficient execution of delivery operations.
• Develop and manage daily labor plans to optimize staffing levels, control labor costs, and maximize the effective utilization of support staff.
• Plan, monitor, and adjust daily and weekly route capacities to align staffing resources with operational demand and Amazon service requirements.
• Partner with the Training Manager to coordinate onboarding, coaching, retraining, and ongoing development plans for Team Leads and Delivery Associates.
• Collaborate with the Fleet Manager to ensure sufficient fleet availability, coordinate scheduled maintenance, and minimize vehicle downtime.
• Monitor operational performance and drive accountability for safety, quality, productivity, attendance, and customer service metrics.
• Partner with Human Resources and the Training Manager to administer corrective action, performance improvement plans, and disciplinary processes in a fair, consistent, and legally compliant manner.
• Lead the reporting and documentation of vehicle accidents, workplace injuries, property damage, and other operational incidents, ensuring timely completion of required reports and investigations.
• Ensure consistent enforcement of company policies, Amazon Delivery Service Partner standards, and all applicable safety and compliance requirements.
• Analyze operational data and key performance indicators to identify trends, resolve issues, and implement process improvements that enhance efficiency and service quality.
• Support administrative functions including scheduling, payroll verification, reporting, and operational recordkeeping as needed.
• Provide leadership coverage for daily operations, including assisting with dispatch, loadout, or delivery routes when business needs require.
• Foster a positive, safety-focused, and accountable work environment while maintaining high standards of professionalism and operational excellence.

We offer a comprehensive benefits package, including:

• 5% 401(k) Company Match
• Holiday Pay
• Paid Time Off
• Health Insurance
• Vision Insurance
• Life Insurance
• Company Cell Phone
• Company Credit Card
• Referral Bonus Program
• Weekly Performance Bonus
• Annual Retention Bonus

Why Join Us?

As an Operations Manager, you'll have a direct impact on the success of our delivery team. You'll have the opportunity to develop leaders, improve operational performance, build a strong team culture, and help deliver a consistently safe and high-quality experience for both employees and customers.

If you're a hands-on leader who enjoys solving problems, developing people, and driving results in a fast-paced environment, we'd love to hear from you!

Qualifications

What We're Looking For

• Proven leadership or management experience in a fast-paced operational environment.
• Excellent organizational, problem-solving, and decision-making skills.
• Demonstrated skill in leading, coaching, and holding employees accountable in a fair and consistent manner.
• Effective communication and interpersonal skills.
• Proficiency in analyzing performance data and using metrics to drive operational improvements.
• Proven ability to prioritize multiple responsibilities and adapt quickly to changing operational needs.
• Exceptional attention to detail and follow-through.
• Commitment to workplace safety, employee development, and exceptional customer service.
• Flexibility to work weekends, holidays, and varying shifts based on business needs.
• Previous experience with Amazon DSP operations, logistics, transportation, delivery operations, or fleet management is preferred.