Delivery Station Leader: Safety, Performance & Growth

Amazon; South San Francisco (CA); On-site; USD 149,000 - 201,000; Full time

Job summary

Amazon is seeking a senior operations leader to oversee all delivery station operations across a multi-site footprint in California, including South San Francisco. You will drive safety, quality and efficiency while developing a high-performing team and partnering with DSPs and internal partners.

You will implement lean initiatives, manage 24/7 operations, and present metrics to senior leadership to ensure business goals are met.

Qualifications

• Bachelor's degree or equivalent.
• 7+ years’ direct management experience across salaried, hourly and agency workforce in logistics or distribution.
• Strong track record delivering performance and financial results under pressure.
• Experience with performance metrics and Lean techniques.
• Strong analytical ability with data-driven problem solving.
• Excellent communication skills in English and local language.

Responsibilities

• Oversee safety, quality, performance, customer experience and people development for delivery station operations.
• Drive vision for station teams and implement quality, lean and process initiatives to meet business goals.
• Problem-solve to close gaps between performance and goals.
• Set expectations for Operations, Area and Shift Managers; measure and review performance.
• Manage 24/7 operations delivering Amazon orders and relationships with DSPs.
• Present operational metrics to senior leadership.
• Hire and develop top talent; create a talent plan for the site including acquisition, performance, learning and engagement.
• Leverage managers to source ideas and create improvement plans for the area.
• Foster strong culture and engagement across all levels and share best practices across departments.

Skills

People management

Operational leadership

Analytical skills

Communication skills

Lean methods

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking a senior operations leader to oversee all delivery station operations across a multi-site footprint in California, including South San Francisco. You will drive safety, quality and efficiency while developing a high-performing team and partnering with DSPs and internal partners.

You will implement lean initiatives, manage 24/7 operations, and present metrics to senior leadership to ensure business goals are met.