DSP Lead Dispatcher / LTSO DSP

Amazon; Tarboro (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Referral program

Professional development assistance

Parental leave

401(k)

Health insurance

Retirement plan

401(k) matching

Paid time off

Health savings account

Dental insurance

Life insurance

Employee assistance program

Flexible schedule

Job summary

Amazon is hiring a Delivery Lead Dispatcher to organize and optimize the dispatch of delivery drivers. You will use TMS tools and GPS/GIS tech to improve routes and on‑time deliveries, while coordinating with drivers, 3PLs, and warehouse staff.

You will maintain accurate records in Oracle Transportation Management, SyteLine, and AS400, monitor fleet movements, and communicate clearly with drivers during shifts. This paid role emphasizes growth into operations leadership.

Qualifications

• Experience with TMS, GPS and GIS systems and logistics software.
• Strong data analysis to interpret freight movement and fleet performance.
• Excellent communication for high‑volume dispatch environments.
• Proficient data entry and managing multi‑line phone systems.
• Knowledge of shipping, receiving, and fleet management practices.
• Ability to multitask effectively in a fast‑paced setting.
• Willingness to learn and advance toward Operations Manager.

Responsibilities

• Dispatch daily drivers using TMS and GPS to optimize routes and schedules.
• Coordinate with drivers, warehouse staff, and 3PL partners.
• Update records in Oracle TO and related systems (SyteLine, AS400).
• Monitor real‑time fleet movements and address delays promptly.
• Communicate clearly with drivers and provide shift instructions.
• Analyze transportation data to find efficiency improvements.
• Ensure safety, regulatory, and company policy compliance.

Skills

Strong analysis

Excellent communication

Data entry proficiency

Multitasking in fast-paced env

Safety compliance awareness

Tools

TMS (Transportation Management Systems)

GPS technology

GIS platforms

Oracle Transportation Management

SyteLine

AS/400

Job description

Overview

Join our dynamic team as an Delivery Lead Dispatcher, where your organizational skills and transportation expertise will drive efficiency and excellence in delivery operations. In this vital role, you will coordinate the dispatching of delivery drivers, optimize routes using a DSP advanced GPS and GIS (Geographic Information Systems) technology, and ensure timely deliveries that delight customers. Your proactive communication and problem‑solving abilities will keep our logistics moving smoothly, making a real impact on customer satisfaction and operational success.

Advancement opportunities

• We are looking for a leader that is willing to learn, has high ownership to get the job done. We are looking to develop the right candidate to an Operations Manager Role.

Responsibilities

• Manage daily dispatching of delivery drivers using transportation management systems (TMS) and GPS tracking tools to optimize routes and delivery schedules.
• Coordinate with drivers, warehouse staff, and third‑party logistics (3PL) partners to ensure seamless shipping & receiving processes.
• Utilize data entry skills to update and maintain accurate records within systems such as Oracle Transportation Management, SyteLine, and AS400.
• Monitor real‑time fleet movements via GPS and GIS platforms to address delays or issues promptly.
• Communicate effectively with drivers through multi‑line phone systems, providing clear instructions and support during shift operations.
• Analyze transportation data to identify opportunities for efficiency improvements within the supply chain.
• Ensure compliance with safety protocols, shipping regulations, and company policies during dispatching activities.

Schedule

• Schedule is 4 days on 3 days off or 5 days on 2 days off depending on future structure.

Benefits

• Referral program
• Professional development assistance
• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Health savings account
• Dental insurance
• Life insurance
• Employee assistance program
• Flexible schedule

Qualifications

• Proven experience or willingness to learn transportation management systems (TMS), GPS technology, GIS, and logistics software such as Oracle Transportation Management or SyteLine.
• Strong analysis skills to interpret data related to freight movement, routing, and fleet performance.
• Excellent communication skills with phone etiquette suited for high‑volume dispatch environments.
• Proficiency in data entry, typing, and managing multi‑line phone systems efficiently.
• Knowledge of freight operations, shipping & receiving procedures, and fleet management practices.
• Familiarity with transportation planning concepts within supply chain management.
• Ability to multitask effectively while maintaining attention to detail in a fast‑paced environment. Join us in delivering exceptional service by orchestrating efficient delivery operations that keep our customers happy! This paid position offers an exciting opportunity to develop your logistics expertise while contributing to a thriving team dedicated to excellence in transportation management.

Bilingual a PLUS (Spanish)

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We are an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation.