Amazon DSP Operations Manager

Amazon; Toledo (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

5% 401(k) Company Match

Holiday Pay

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Company Cell Phone

Company Credit Card

Referral Bonus Program

Winter Boot Allowance

Weekly Performance Bonus

Annual Retention Bonus

Job summary

Amazon DSP Operations Manager in Toledo leads daily delivery operations for the DSP, balancing safety, productivity, and customer service. You will guide Team Leads, optimize staffing, and coordinate with Fleet and Training managers to drive efficiency and cost controls.

The role requires strong leadership, data-driven decision-making, and a hands-on approach to developing people and processes in a fast-paced environment.

Qualifications

• Experience leading fast-paced operations.
• Strong organizational and decision-making skills.
• Ability to coach and hold employees accountable.
• Excellent communication and interpersonal skills.
• Proficient in analyzing performance data to drive improvements.

Responsibilities

• Serve as primary operational contact for Team Leads, guiding daily delivery operations.
• Develop and manage daily labor plans to optimize staffing and control labor costs.
• Plan and adjust daily/weekly route capacities to meet demand and service requirements.
• Coordinate onboarding, coaching, and development plans with Training Manager.
• Collaborate with Fleet Manager to ensure fleet availability and maintenance.
• Monitor performance and drive safety, quality, productivity, attendance, and customer service metrics.
• Administer corrective action and performance improvement plans in a fair, compliant manner.
• Lead reporting of incidents and investigations to ensure timely completion.
• Enforce policies and safety/compliance requirements across the DSP.
• Analyze data to identify trends and implement improvements for efficiency and service quality.
• Support scheduling, payroll verification, and operational recordkeeping as needed.
• Provide leadership coverage for dispatch and routes when required.
• Foster a safety-focused, accountable work environment and high professional standards.

Skills

Leadership

People Management

Data Analysis

Communication

Problem Solving

Safety Awareness

Job description

Job Description

Amazon DSP Operations Manager

Job Type: Full-Time
Department: Operations
Schedule: Full-Time, including weekends and holidays as needed

About the Position

We are seeking a motivated and experienced Operations Manager to lead and support the daily operations of an Amazon Delivery Service Partner (DSP). This position plays a critical role in ensuring safe, efficient, and reliable delivery operations.

The ideal candidate is a strong people leader who thrives in a fast-paced environment, is highly organized, understands operational metrics, and can balance safety, productivity, customer service, and employee accountability.

Key Responsibilities

• Serve as the primary operational point of contact for Team Leads, providing daily direction, support, and guidance to ensure efficient execution of delivery operations.
• Develop and manage daily labor plans to optimize staffing levels, control labor costs, and maximize the effective utilization of support staff.
• Plan, monitor, and adjust daily and weekly route capacities to align staffing resources with operational demand and Amazon service requirements.
• Partner with the Training Manager to coordinate onboarding, coaching, retraining, and ongoing development plans for Team Leads and Delivery Associates.
• Collaborate with the Fleet Manager to ensure sufficient fleet availability, coordinate scheduled maintenance, and minimize vehicle downtime.
• Monitor operational performance and drive accountability for safety, quality, productivity, attendance, and customer service metrics.
• Partner with Human Resources and the Training Manager to administer corrective action, performance improvement plans, and disciplinary processes in a fair, consistent, and legally compliant manner.
• Lead the reporting and documentation of vehicle accidents, workplace injuries, property damage, and other operational incidents, ensuring timely completion of required reports and investigations.
• Ensure consistent enforcement of company policies, Amazon Delivery Service Partner standards, and all applicable safety and compliance requirements.
• Analyze operational data and key performance indicators to identify trends, resolve issues, and implement process improvements that enhance efficiency and service quality.
• Support administrative functions including scheduling, payroll verification, reporting, and operational recordkeeping as needed.
• Provide leadership coverage for daily operations, including assisting with dispatch, loadout, or delivery routes when business needs require.
• Foster a positive, safety-focused, and accountable work environment while maintaining high standards of professionalism and operational excellence.

Benefits

We offer a comprehensive benefits package, including:

• 5% 401(k) Company Match
• Holiday Pay
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Company Cell Phone
• Company Credit Card
• Referral Bonus Program
• Winter Boot Allowance
• Weekly Performance Bonus
• Annual Retention Bonus

Why Join Us?

As an Operations Manager, you'll have a direct impact on the success of our delivery team. You'll have the opportunity to develop leaders, improve operational performance, build a strong team culture, and help deliver a consistently safe and high-quality experience for both employees and customers.

If you're a hands‑on leader who enjoys solving problems, developing people, and driving results in a fast‑paced environment, we'd love to hear from you!

Qualifications

• Proven leadership or management experience in a fast‑paced operational environment.
• Excellent organizational, problem‑solving, and decision‑making skills.
• Demonstrated skill in leading, coaching, and holding employees accountable in a fair and consistent manner.
• Effective communication and interpersonal skills.
• Proficiency in analyzing performance data and using metrics to drive operational improvements.
• Proven ability to prioritize multiple responsibilities and adapt quickly to changing operational needs.
• Exceptional attention to detail and follow‑through.
• Commitment to workplace safety, employee development, and exceptional customer service.
• Flexibility to work weekends, holidays, and varying shifts based on business needs.
• Previous experience with Amazon DSP operations, logistics, transportation, delivery operations, or fleet management is preferred.

Additional Information