DSP Delivery Operations Leader

PAKS Logistics LLC; Toledo (OH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

5% 401(k) Company Match

Holiday Pay

Paid Time Off

Health Insurance

Vision Insurance

Life Insurance

Company Cell Phone

Company Credit Card

Referral Bonus Program

Weekly Performance Bonus

Annual Retention Bonus

Job summary

PAKS Logistics LLC in Toledo, OH, is seeking an experienced Operations Manager to lead and optimize daily Amazon DSP delivery operations. You will balance safety, productivity, and customer service while driving accountability across teams.

As a hands-on leader, you will coordinate Team Leads, Delivery Associates, and fleet partners, optimize labor and routes, monitor KPIs, and champion a safety-focused culture in a fast-paced environment.

Qualifications

• Proven leadership or management in fast-paced operations.
• Excellent organizational, problem-solving, and decision-making skills.
• Experience coaching and holding employees accountable.
• Effective communication and interpersonal skills.
• Ability to analyze performance data and drive improvements.
• Ability to prioritize multiple tasks and adapt quickly.
• Strong attention to detail and follow-through.
• Commitment to safety, employee development, and customer service.
• Availability to work weekends, holidays, and varying shifts.
• Experience with Amazon DSP/logistics preferred.

Responsibilities

• Serve as the primary operational contact for Team Leads to ensure efficient execution.
• Develop and manage daily labor plans to optimize staffing and costs.
• Plan and adjust daily/weekly route capacities to meet demand.
• Coordinate onboarding and ongoing development for Team Leads and Delivery Associates.
• Collaborate with Fleet Manager to ensure fleet availability and maintenance.
• Monitor performance and enforce safety, quality, and customer service metrics.
• Administer corrective action and performance improvement processes.
• Lead reporting of incidents and investigations.
• Enforce company policies and safety/compliance requirements.
• Analyze data to identify trends and implement process improvements.
• Support scheduling, payroll verification, reporting, and recordkeeping.
• Provide leadership coverage including dispatch/loadout when needed.
• Foster a positive, safety-focused, accountable environment.
• Maintain high standards of professionalism and operational excellence.

Skills

Leadership

Organizational skills

Data analysis

Communication

Problem solving

Safety leadership

Flexibility

DSP experience

Job description

PAKS Logistics LLC in Toledo, OH, is seeking an experienced Operations Manager to lead and optimize daily Amazon DSP delivery operations. You will balance safety, productivity, and customer service while driving accountability across teams.

As a hands-on leader, you will coordinate Team Leads, Delivery Associates, and fleet partners, optimize labor and routes, monitor KPIs, and champion a safety-focused culture in a fast-paced environment.