Delivery Manager: Strategic Tech Solutions Lead

World Wide Technology, Inc.; Northern (KY); Hybrid; USD 136,000 - 203,000; Full time

Benefits offered by this job

Health and Wellbeing Benefits

Profit Sharing

401k with Company Matching

Paid Time Off (PTO)

Tuition Reimbursement

Job summary

World Wide Technology, Inc. seeks a Delivery Manager to leverage technical and business acumen to define, develop, and deliver solutions that delight customers.

You will coordinate cross‑functional teams, maintain alignment with stakeholders, and drive value through clear delivery plans and timely outcomes. The role requires strong relationship management, incident and change handling, financial oversight, and the ability to influence at all levels.

Qualifications

• Relationship management with customers (from C-Suite to IT leaders).
• Strong ability to coordinate cross-functional teams and manage incidents.

Responsibilities

• Relationship Management: Cultivate business relationships with customers (from C-Suite to IT development leaders).
• Service Delivery Excellence: Ensure effectiveness of delivery teams with incidents, tasks, and change requests.
• Financial Oversight: Own engagement's financial performance and transparency to stakeholders.
• Business Partnership & Consulting: Act as trusted advisor on markets, strategies and environments.
• Negotiation & Influence: Engage in discussions to reach favorable outcomes.
• Communication: Manage regular meetings to ensure alignment across teams.

Skills

Relationship management

Negotiation

Communication

Strategic thinking

Leadership

Problem solving

Tools

BMC Remedy Helix

SharePoint

Job description

World Wide Technology, Inc. seeks a Delivery Manager to leverage technical and business acumen to define, develop, and deliver solutions that delight customers.

You will coordinate cross‑functional teams, maintain alignment with stakeholders, and drive value through clear delivery plans and timely outcomes. The role requires strong relationship management, incident and change handling, financial oversight, and the ability to influence at all levels.