Delivery Launch & Scale Program Manager

Amazon; New York (NY); On-site; USD 82,000 - 143,000; Full time

Benefits offered by this job

Medical coverage

PTO

401(k) Plan

Job summary

Amazon is seeking a Program Manager to help launch and scale new SSD delivery offerings across the network. You will coordinate operations, science, and engineering to ensure timely launches and measurable impact on customer experience.

The role requires navigating ambiguity, managing dependencies, and delivering clear execution plans while synchronizing pilot results with site-wide rollout across multiple regions.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Knowledge of Excel (Pivot Tables, VLookup) at an advanced level and SQL.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.

Responsibilities

• Drive site-level launch execution for new customer delivery offerings, managing readiness milestones, stakeholder alignment, and go/no-go decisions for new site activations.
• Own and maintain program-level trackers for operational performance, cost glidepaths, and recovery timelines across pilot and expansion sites.
• Coordinate cross-functional dependencies across fulfillment, delivery, science, and tech teams to ensure launch sequencing aligns with capability deployment timelines.
• Manage the operational readiness process for new site launches including labor planning, capacity assessments, and process validation.
• Develop and maintain mechanisms (WBRs, launch retrospectives, escalation paths) to surface risks early and drive resolution across teams.
• Support leadership reviews by preparing data-driven narratives on pilot performance, cost economics, and expansion readiness.
• Track and report on customer experience metrics including adoption rates, delivery speed, and customer satisfaction signals across new offerings.

Skills

Program management

Process improvement

Data analysis

Cross-functional collaboration

SQL

Tools

Excel

Job description

Amazon is seeking a Program Manager to help launch and scale new SSD delivery offerings across the network. You will coordinate operations, science, and engineering to ensure timely launches and measurable impact on customer experience.

The role requires navigating ambiguity, managing dependencies, and delivering clear execution plans while synchronizing pilot results with site-wide rollout across multiple regions.