Delivery Programs Lead: Launch & Scale Ops

Amazon; Nashville (TN); On-site; USD 67,000 - 117,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Paid Time Off (PTO)

401(k) Plan

Job summary

Amazon.com Services LLC is seeking a Program Manager to support the launch and expansion of new customer-facing delivery offerings within the Sub-Same Day (SSD) network in Nashville. You will drive speed and precision from pilot to scale, ensuring on-time launches, meeting performance targets, and delivering measurable customer value.

This high-visibility role requires navigating ambiguity, coordinating across fulfillment, delivery, science, and tech teams, and translating complexity into clear

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Knowledge of Excel (Pivot Tables, VLookup) at an advanced level and SQL.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.

Responsibilities

• Drive site-level launch execution for new customer delivery offerings, managing readiness milestones, stakeholder alignment, and go/no-go decisions for new site activations.
• Own and maintain program-level trackers for operational performance, cost glidepaths, and recovery timelines across pilot and expansion sites.
• Coordinate cross-functional dependencies across fulfillment, delivery, science, and tech teams to ensure launch sequencing aligns with capability deployment timelines.
• Manage the operational readiness process for new site launches including labor planning, capacity assessments, and process validation.
• Develop and maintain mechanisms (WBRs, launch retrospectives, escalation paths) to surface risks early and drive resolution across teams.
• Support leadership reviews by preparing data-driven narratives on pilot performance, cost economics, and expansion readiness.
• Track and report on customer experience metrics including adoption rates, delivery speed, and customer satisfaction signals across new offerings.

Skills

Program management

Data analysis

Excel advanced

SQL

Cross-functional collaboration

Job description

Amazon.com Services LLC is seeking a Program Manager to support the launch and expansion of new customer-facing delivery offerings within the Sub-Same Day (SSD) network in Nashville. You will drive speed and precision from pilot to scale, ensuring on-time launches, meeting performance targets, and delivering measurable customer value.

This high-visibility role requires navigating ambiguity, coordinating across fulfillment, delivery, science, and tech teams, and translating complexity into clear