Delivery Launch & Scale Program Manager

Amazon; Bellevue (WA); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) Plan

PTO (Paid Time Off)

RSUs

Job summary

Amazon.com Services LLC is seeking a Program Manager to support the launch and expansion of new customer-facing delivery offerings within Amazon's SSD delivery network in Bellevue, WA. This role sits at the intersection of operations, science, tech, and customer experience—driving new speed and precision capabilities from pilot through network-wide scale.

You will be responsible for ensuring new offerings launch on time, meet operational performance targets, and deliver measurable customer

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.

Responsibilities

• Drive site-level launch execution for new customer delivery offerings, managing readiness milestones, stakeholder alignment, and go/no-go decisions for new site activations.
• Own and maintain program-level trackers for operational performance, cost glidepaths, and recovery timelines across pilot and expansion sites.
• Coordinate cross-functional dependencies across fulfillment, delivery, science, and tech teams to ensure launch sequencing aligns with capability deployment timelines.
• Manage the operational readiness process for new site launches including labor planning, capacity assessments, and process validation.
• Develop and maintain mechanisms (WBRs, launch retrospectives, escalation paths) to surface risks early and drive resolution across teams.
• Support leadership reviews by preparing data-driven narratives on pilot performance, cost economics, and expansion readiness.
• Track and report on customer experience metrics including adoption rates, delivery speed, and customer satisfaction signals across new offerings.

Skills

PM experience

Process improvement

Advanced Excel

SQL

Cross-functional

Job description

Amazon.com Services LLC is seeking a Program Manager to support the launch and expansion of new customer-facing delivery offerings within Amazon's SSD delivery network in Bellevue, WA. This role sits at the intersection of operations, science, tech, and customer experience—driving new speed and precision capabilities from pilot through network-wide scale.

You will be responsible for ensuring new offerings launch on time, meet operational performance targets, and deliver measurable customer