Senior Program Manager, Delivery Strategy & Scale

Amazon; New York (NY); On-site; USD 127,000 - 185,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Paid Time Off (PTO)

401(k) Plan

Job summary

Amazon is seeking a Senior Program Manager to lead strategy and execution for new customer-facing delivery options within the Sub-Same Day SSD network. You’ll own end-to-end lifecycle from pilot design to network-wide scaling, shaping expansion pace, economics, and cross-functional coordination across operations, science, tech, finance, and CX teams.

This VP-level role influences how Amazon evolves its fastest delivery experiences and requires close collaboration with leadership to deliver

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

Responsibilities

• Own the expansion strategy and roadmap for new customer delivery offerings for the SSD network.
• Lead the economic sustainability workstream with finance to model cost scenarios and investments.
• Drive cross-functional cadence across operations, science, tech, and CX teams for readiness and launch timelines.
• Synthesize performance, insights, and projections for leadership reviews and expansion decisions.
• Define and manage the customer insights integration plan informing CX trade-offs at scale.
• Develop decision frameworks for monetization, operating model changes, and cost levers.
• Identify blockers to scale and coordinate resolution across sites and timelines.
• Ensure learnings transfer from pilots to expansion sites to accelerate maturity.

Skills

Program management

Data-driven decisions

Strategic delivery

Education

Master's degree or MBA

Tools

General AI tools

Job description

Amazon is seeking a Senior Program Manager to lead strategy and execution for new customer-facing delivery options within the Sub-Same Day SSD network. You’ll own end-to-end lifecycle from pilot design to network-wide scaling, shaping expansion pace, economics, and cross-functional coordination across operations, science, tech, finance, and CX teams.

This VP-level role influences how Amazon evolves its fastest delivery experiences and requires close collaboration with leadership to deliver