Senior Program Manager, SSD Ops - Scale & Speed

Amazon; Bellevue (WA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave options

Job summary

Amazon.com Services LLC is seeking a Senior Program Manager to lead the strategy and execution of new customer-facing delivery offerings within the Sub-Same Day SSD network. You own the end-to-end program lifecycle—from pilot design through network-wide scale—for initiatives that bring faster, more precise delivery to customers and align with senior leadership goals.

This VP-level role requires shaping expansion, modeling economics, and driving cross-functional cadence to ensure readiness and

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

• Own the expansion strategy and roadmap for new customer delivery offerings, including site sequencing and scale inputs.
• Lead the economic sustainability workstream—model cost scenarios and inform go/no-go decisions.
• Drive cross-functional cadence across operations, science, and tech to ensure readiness and timely launches.
• Synthesize performance, insights, and projections for leadership reviews and investment trade-offs.
• Coordinate customer insights analyses to inform CX trade-offs at scale.
• Develop operating model adjustments and cost levers based on data maturity and thresholds.
• Identify blockers to scale and drive resolutions for stable expansion.
• Create learnings transfer mechanisms from pilots to expansion sites.

Skills

Program management

Data-driven decisions

Executive communication

End-to-end delivery

Cross-functional collaboration

Education

Master's degree or MBA

Tools

AI tools

Job description

Amazon.com Services LLC is seeking a Senior Program Manager to lead the strategy and execution of new customer-facing delivery offerings within the Sub-Same Day SSD network. You own the end-to-end program lifecycle—from pilot design through network-wide scale—for initiatives that bring faster, more precise delivery to customers and align with senior leadership goals.

This VP-level role requires shaping expansion, modeling economics, and driving cross-functional cadence to ensure readiness and