Senior PM, SSD Ops Excellence & Scale

Amazon; Nashville (TN); On-site; USD 104,000 - 155,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon.com Services LLC’s SSD Operations Excellence team seeks a Senior Program Manager to define strategy and roadmap for scale, improving on‑time delivery, productivity, and quality during peak events. You will lead cross‑functional initiatives and deliver end‑to‑end programs with a bias for action and strong quantitative insights.

The role requires navigating ambiguity, communicating across dozens of teams, and owning strategic initiatives from scoping to execution, with emphasis on tangible

Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field.
• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

• Be the single-threaded owner responsible for defining the strategy for the program and the necessary initiatives to uphold that strategy
• Self-identify problem statements and areas of opportunity, and present these to leadership and business stakeholders
• Partner with teams across the organization and Amazon to source, allocate, and coordinate resources by driving critical prioritization discussions
• Manage and deliver results on complex programs and related projects across multiple organizations
• Gather business requirements for technical and business intelligence integration, negotiate process improvements and required features, distinguishing between important and urgent, and program-specialized vs program-agnostic solutions
• Create metrics and mechanisms to drive both operational and program improvements
• Partner with Directors, VPs, and other key operational and technical leaders across the organization

Skills

Program management

Data-driven decisions

Stakeholder communication

End-to-end delivery

Education

Bachelor's degree

Job description

Amazon.com Services LLC’s SSD Operations Excellence team seeks a Senior Program Manager to define strategy and roadmap for scale, improving on‑time delivery, productivity, and quality during peak events. You will lead cross‑functional initiatives and deliver end‑to‑end programs with a bias for action and strong quantitative insights.

The role requires navigating ambiguity, communicating across dozens of teams, and owning strategic initiatives from scoping to execution, with emphasis on tangible