Delivery Hub Customer Service Champion

Talentify; Edison (NJ); On-site; USD 25,000 - 36,000; Full time

Job summary

Amazon is hiring at Edison, NJ for a Delivery Station Customer Service Associate. You will support in-station, real-time customer help, connect customers with experts, and ensure orders are delivered on time. The role emphasizes empathy, clear communication, and problem solving.

You will work a full-time schedule in a high-activity warehouse setting, standing for long periods and handling moderate lifting. This position offers growth within Amazon’s logistics network.

Qualifications

• High school diploma or equivalent is required.
• Bachelor's degree or equivalent is preferred.
• Experience in customer service and in fast-paced environments.
• Strong written and verbal communication skills.
• Experience using MS Office (Outlook/Word/Excel) and basic tools.
• Ability to work with performance metrics and KPIs.

Responsibilities

• Communicate with customers in person, by phone and email.
• Empathize with customer needs and set clear expectations.
• Resolve issues and provide accurate, timely responses.
• Maintain data and respond with concise, grammatically correct messages.
• Work a full-time schedule and operate in a dynamic environment.

Skills

Customer Service

MS Office

Time management

Communication

Merchandising

Education

High school or equivalent

Bachelor's degree or equivalent

Tools

Outlook

Excel

Computer & web tools

Job description

Amazon is hiring at Edison, NJ for a Delivery Station Customer Service Associate. You will support in-station, real-time customer help, connect customers with experts, and ensure orders are delivered on time. The role emphasizes empathy, clear communication, and problem solving.

You will work a full-time schedule in a high-activity warehouse setting, standing for long periods and handling moderate lifting. This position offers growth within Amazon’s logistics network.