Delivery Dispatcher: Fast, Precise Auto Parts Routing

Genuine Parts Company; Sunbury (Northumberland County); On-site; USD 38,000 - 48,000; Full time

Job summary

NAPA Auto Parts in Sunbury, PA is seeking a Store Dispatcher to join our team of auto parts professionals. You will schedule deliveries, dispatch drivers, and ensure accurate, timely fulfillment of customer orders.

You will map efficient routes, track delivery performance, and resolve issues to keep service levels high. This role requires a high school diploma, good communication, and a valid driver's license. Join a fast-paced team focused on customer care.

Qualifications

• High school diploma or equivalent.
• Passion for delivering customer care; Excellent verbal and written communication skills.
• Keen sense for seeing, hearing and remembering part numbers and line codes.
• Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder and walk up and down stairs.
• Stamina to stand and walk for entire work shift; Motivated team player in fast-paced environment.
• Self-Motivated, strong sense of urgency, organized, detail-oriented, solid judgement.
• Valid Driver’s License.

Responsibilities

• Scheduling deliveries and dispatching delivery drivers on a timely basis.
• Ensuring that the right parts are delivered to the right customer order with precision, speed and courtesy.
• Mapping out routes for deliveries that are as efficient as possible.
• Tracking and analyzing quality of delivery service using Delivery Management System.
• Overcoming roadblock problems for customers and chart effective solutions.
• Handling cash returned by drivers and keeping accurate records.
• Inspecting returned parts and cores and preparing them for return to the Distribution Center or manufacturer.
• Maintaining the fleet to ensure vehicles are in safe and proper working order and flag problems with vehicles that detract from quality delivery service.

Education

High school diploma or equivalent

Job description

NAPA Auto Parts in Sunbury, PA is seeking a Store Dispatcher to join our team of auto parts professionals. You will schedule deliveries, dispatch drivers, and ensure accurate, timely fulfillment of customer orders.

You will map efficient routes, track delivery performance, and resolve issues to keep service levels high. This role requires a high school diploma, good communication, and a valid driver's license. Join a fast-paced team focused on customer care.