Delivery Dispatcher I - Route Optimization & Customer Care

Dr. Mylissa's Medical Boutique; Sunbury, Northern (OH, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Napa Auto Parts in Sunbury, OH is seeking a Store Dispatcher to join our delivery team. You will schedule deliveries, dispatch drivers, and ensure accurate part deliveries with speed and courtesy.

Responsibilities include route planning, monitoring delivery quality, resolving issues, handling cash returns, and keeping fleet in good repair. A high school diploma and strong communication skills are required; valid driver's license is a must.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Keen sense for part numbers and line codes.
• Ability to bend and reach shelves and navigate stairs during shifts.

Responsibilities

• Schedule deliveries and dispatch drivers promptly.
• Ensure correct parts reach the right customer orders with speed and courtesy.
• Map out efficient delivery routes.
• Track delivery quality using the Delivery Management System.
• Overcome delivery issues with effective solutions.
• Handle cash returned by drivers and keep accurate records.
• Inspect returned parts and prepare them for return to the distribution center or manufacturer.
• Maintain fleet and flag vehicle issues affecting delivery quality.

Skills

Customer service

Delivery coordination

Attention to detail

Communication skills

Driver management

Education

High school diploma

Job description

Napa Auto Parts in Sunbury, OH is seeking a Store Dispatcher to join our delivery team. You will schedule deliveries, dispatch drivers, and ensure accurate part deliveries with speed and courtesy.

Responsibilities include route planning, monitoring delivery quality, resolving issues, handling cash returns, and keeping fleet in good repair. A high school diploma and strong communication skills are required; valid driver's license is a must.