Delivery Coordinator: Customer-Focused Scheduling

Raymour & Flanigan Furniture and Mattresses; Village of Suffern (NY); On-site; USD 30,000 - 33,000; Full time

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Delivery Coordinator in New York. You will call customers to confirm delivery dates, times and contents, verify account accuracy, and ensure customers are home for the scheduled delivery.

You will coordinate with delivery drive teams, customer service and operations to route products and resolve delivery issues, maintaining professional communication. The role offers $22.00–$24.00 per hour with a 40-hour weekly schedule.

Qualifications

• Excellent phone etiquette and interpersonal skills.
• Ability to multi-task in a fast-paced environment.
• Proficient in PC-based applications.
• Strong customer service skills including listening and attention to detail.
• Prior call center or dispatcher experience is preferable but not required.
• High School Diploma or equivalent.
• Flexibility to work retail schedule including nights, weekends, holidays, and events.

Responsibilities

• Schedule & confirm customer deliveries.
• Coordinate & communicate with delivery drive teams.
• Resolve customer service delivery issues.
• Communicate delivery concerns with customer delivery manager.
• Liaison between customers and delivery drive teams.
• Excellent listening skills and the ability to work independently and with a team.
• Perform additional functions that may be assigned at the discretion of management.

Skills

Phone etiquette

Interpersonal skills

Multitasking

Customer service

Verbal communication

Written communication

Call center experience

Education

High School Diploma or equivalent

Tools

PC-based applications

Job description

Raymour & Flanigan Furniture and Mattresses is seeking a Delivery Coordinator in New York. You will call customers to confirm delivery dates, times and contents, verify account accuracy, and ensure customers are home for the scheduled delivery.

You will coordinate with delivery drive teams, customer service and operations to route products and resolve delivery issues, maintaining professional communication. The role offers $22.00–$24.00 per hour with a 40-hour weekly schedule.