Delivery Coordinator

Raymour-; Village of Suffern (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health, Dental & Vision Coverage

401(k) with Company Match

Paid Vacation and Holidays

Health Savings Account

Flexible Spending Account

Training and Development

Tuition Reimbursement Program

Generous Merchandise Discount

Short & Long Term Disability

Group Life Insurance

Specified Disease Insurance

Job summary

Raymour & Flanigan is seeking a Delivery Coordinator to ensure smooth delivery operations and outstanding customer service. You will contact customers to confirm delivery dates, times, and contents of upcoming furniture deliveries, and coordinate with drivers and operations to ensure on-time arrivals.

The role requires strong communication, a positive attitude, and the ability to work independently or in a team. Flexible schedule and full-time hours are available.

Qualifications

• Excellent phone etiquette and professional verbal and written skills.
• Interpersonal skills and ability to multi-task in a fast-paced environment.
• Prior call center and dispatcher experience is preferable but not required.

Responsibilities

• Coordinate and communicate with delivery drive teams.
• Resolve customer service delivery issues.
• Communicate delivery concerns with the delivery manager.
• Liaison between customers and delivery drive teams.
• Exhibit a positive, friendly attitude with customers.
• Perform additional duties as assigned by management.

Skills

Excellent phone etiquette

Interpersonal skills

Multitasking

Customer service

Listening skills

Team collaboration

Education

High School Diploma or equivalent

Job description

Are you ready to start your career with a company that offers growth, challenge and a commitment to excellence? Delivery Coordinatorshave passion for helping customers, calls customers to confirm their delivery date, time frame and contents of upcoming furniture deliveries. An DELC must ensure that all of the information in the customer's account is accurate and up-to-date, as well as confirming that the customers will be home during their scheduled delivery time. The DELC must have solid lines of communication between the customer service department, delivery department management, drive teams, and operations associates to ensure that all product is moved and routed accordingly, and that all product arrives at its final destination seamlessly. The DELC must demonstrate a positive, friendly attitude, and continue that same professionalism, confidence, and positive energy when working with our customers.

Delivery Coordinator

Hourly pay rate: $22.00 to $24.00

Schedule needed: 40 hours per week - flexible schedule available based on business needs.

• Coordinate & communicate with delivery drive teams.
• Resolve customer service delivery issues.
• Communicate delivery concerns with customer delivery manager.
• Liaison between customers and delivery drive teams.
• Excellent listening skills and the ability to work independently and with a team.
• Perform additional functions that may be assigned at the discretion of management.

Qualifications:

• Excellent phone etiquette, interpersonal skills and the ability to multi-task in a fast paced environment.
• Proficient in PC-based applications.
• Customer service skills including listening, attention to detail and professional verbal and written skills.
• Prior call center experience and dispatcher experience is preferable, but not necessary.
• High School Diploma or equivalent.
• Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Wage Range

$18 - $28 Hourly

Raymour & Flanigan offers competitive compensation and a comprehensive benefits package:

• Excellent Health, Dental & Vision Coverage
• 401(k) with a Company Match
• Paid Vacation and Holidays
• Health Savings Account
• Flexible Spending Account
• Training and Development
• Tuition Reimbursement Program
• Generous Merchandise Discount
• Short & Long Term Disability
• Group Life Insurance
• Specified Disease Insurance