Customer Service & Delivery Coordinator

Raymour-; Red Oaks Mill (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health, Dental & Vision Coverage

401(k) with Company Match

Paid Vacation and Holidays

Health Savings Account

Flexible Spending Account

Training and Development

Tuition Reimbursement Program

Merchandise Discount

Short & Long Term Disability

Group Life Insurance

Specified Disease Insurance

Job summary

Raymour & Flanigan is seeking a Customer Service Representative at the Poughkeepsie Showroom to enhance the customer shopping experience. You will schedule deliveries, manage payments, and respond to customer questions with a friendly, professional demeanor.

You will work independently and in a small team, supporting sales and operations while remaining flexible to days, nights, weekends, and holidays in a dynamic retail environment.

Qualifications

• Provide genuine, friendly, professional service.
• Effective communication and organizational skills.
• Excellent listening and multitasking in a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations to advocate for customer concerns.
• Flexibility to work a retail schedule including days, nights, weekends, holidays.

Responsibilities

• Assist customers with scheduling deliveries and processing payments.
• Address customer questions and concerns and ensure a smooth experience.
• Collaborate with sales and operations to meet customer needs.

Skills

Customer service

Communication

Interpersonal skills

Listening skills

Multitasking

Escalation resolution

Team support

Flexibility

Job description

Raymour & Flanigan is seeking a Customer Service Representative at the Poughkeepsie Showroom to enhance the customer shopping experience. You will schedule deliveries, manage payments, and respond to customer questions with a friendly, professional demeanor.

You will work independently and in a small team, supporting sales and operations while remaining flexible to days, nights, weekends, and holidays in a dynamic retail environment.