Delinquent Accounts Collections Specialist

U.S. Bank; Frederick (MD); Vor Ort; USD 28.000 - 29.000; Vollzeit

Benefits dieser Stelle

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Pregnancy disability & parental leave

401(k) and employer-funded retirement

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick leave

Zusammenfassung

U.S. Bank is seeking a collections specialist to contact customers and arrange repayment plans for delinquent accounts. The role focuses on reducing losses while maintaining customer relations, with training and a defined start date.

The position requires a high school diploma, 2–3 years in collections or customer service, and knowledge of debt collection practices and related laws. Expect a comprehensive benefits package and a structured onboarding process.

Qualifikationen

• High school diploma or equivalent.
• Two to three years of experience in collections and/or customer service activities.
• Good knowledge of loan collection policies and procedures, fair debt collection practices, and related laws.
• Strong customer service/relations skills.
• Ability to identify and resolve exceptions and to organize and interpret information.
• Good verbal and written communication skills.

Aufgaben

• Collects payment on assigned delinquent accounts by reviewing documentation, contacting customers by telephone and/or written correspondence and arranging repayment schedules to minimize loss.

Kenntnisse

Customer service

Communication

Ausbildung

High school diploma or equivalent

Jobbeschreibung

U.S. Bank is seeking a collections specialist to contact customers and arrange repayment plans for delinquent accounts. The role focuses on reducing losses while maintaining customer relations, with training and a defined start date.

The position requires a high school diploma, 2–3 years in collections or customer service, and knowledge of debt collection practices and related laws. Expect a comprehensive benefits package and a structured onboarding process.