Delinquency Resolution Specialist

Minnesota League of Credit Unions; Burnsville (MN); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health insurance options

Paid time off

401(k) with employer match

Job summary

TruStone Financial Credit Union in Burnsville, MN is seeking an experienced collections specialist to resolve delinquent member accounts and protect the credit union's interests. You will contact members by phone, letter, or in-person to understand reasons for delinquencies and to pursue mutually agreeable plans.

The role requires 2+ years in consumer collections, strong communication skills, and a solid knowledge of relevant laws and lending documents.

Qualifications

• High school diploma or equivalent.
• 2+ years of consumer collection experience.
• Knowledge of state and federal consumer collection policies and laws.
• Lending document knowledge.
• Proficient with Microsoft Office, Internet and e-mail.
• Strong verbal and written communication skills.
• Ability to generate professional correspondence.
• Ability to work independently with initiative and good decision making.
• Compliance with Bank Secrecy Act provisions.

Responsibilities

• Resolve potential or delinquent member accounts.
• Follow up with loans and Visa accounts by phone, letter, or in-person.
• Develop and implement plans to bring member loans/accounts current or minimize losses.

Skills

Verbal and written communication

Independent work

Organizational skills

Problem solving

Microsoft Office

Phone/letter in-person follow-up

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Internet

E-mail

Job description

TruStone Financial Credit Union in Burnsville, MN is seeking an experienced collections specialist to resolve delinquent member accounts and protect the credit union's interests. You will contact members by phone, letter, or in-person to understand reasons for delinquencies and to pursue mutually agreeable plans.

The role requires 2+ years in consumer collections, strong communication skills, and a solid knowledge of relevant laws and lending documents.