Collections Supervisor: Lead & Elevate Delinquent Accounts

State Credit Union; Columbia (SC); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with employer matching

Tuition Reimbursement

Holiday Schedule

Job summary

State Credit Union in Columbia, SC seeks a Collections Supervisor to lead a team of Loan Adjusters. You will coach, supervise, and provide performance feedback while ensuring access to resources and guidance for goal achievement.

You will manage complex delinquent accounts, collaborate with leadership and partners, and ensure compliance with state and federal regulations. Travel within the state may be required; strong communication is essential for member wellbeing.

Qualifications

• High school diploma or equivalent; bachelor's degree may be considered in place of related work experience.
• Strong leadership, coaching, and communication skills with a focus on regulatory compliance.
• Experience in collections, loan servicing, or a related financial services environment.

Responsibilities

• Supervise and mentor a team of Loan Adjusters through ongoing coaching and performance management.
• Monitor productivity and ensure compliance with policies and regulations while fostering a high-performing team.
• Act as escalation point for complex member accounts and advise on repayment options, repossessions, foreclosures, legal actions, and charge-offs.
• Collaborate with leadership and cross-functional teams to improve processes and efficiency.
• Prepare reports and assist with compliance and regulatory requirements.

Skills

Leadership

Coaching

Regulatory compliance

Communication

Problem-solving

Team development

Education

High school diploma

Bachelor's degree

Job description

State Credit Union in Columbia, SC seeks a Collections Supervisor to lead a team of Loan Adjusters. You will coach, supervise, and provide performance feedback while ensuring access to resources and guidance for goal achievement.

You will manage complex delinquent accounts, collaborate with leadership and partners, and ensure compliance with state and federal regulations. Travel within the state may be required; strong communication is essential for member wellbeing.