Delinquency Resolution Specialist

TruStone Financial Credit Union; Burnsville (MN); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with match

Career development

Employee discounts

Life insurance

Disability benefits

Job summary

TruStone Financial Credit Union is seeking a dedicated Collections Specialist to resolve delinquent member accounts at our Burnsville, MN office. You will contact members by phone, letter, or in person to understand delinquencies and determine suitable repayment plans.

Responsibilities include developing mutually agreeable plans to bring loans or accounts current and minimize losses while ensuring compliance with applicable policies and regulations.

Qualifications

• High school diploma or equivalent.
• 2+ years of consumer collection experience.
• Knowledge of state and federal consumer collection policies, procedures, laws and regulations.
• Lending document knowledge.
• Proficient in Microsoft Office and general computer skills.
• Strong verbal and written communication skills.
• Ability to generate professional correspondence.
• Ability to work independently with good decision-making.
• Compliance with Bank Secrecy Act.
• Ability to pass background checks.

Responsibilities

• Resolve potential or delinquent member accounts.
• Follow up with loans and Visa accounts by phone, letter, or in-person appointment.
• Develop and implement a mutually agreeable plan to bring accounts current or minimize losses.

Skills

Consumer collections

Credit union knowledge

Lending documents

MS Office

Verbal & written communication

Problem solving

Independent work

Professionalism under pressure

BSA compliance

Background checks

Education

High school diploma or equivalent

Tools

Microsoft Office

Internet & email

Job description

TruStone Financial Credit Union is seeking a dedicated Collections Specialist to resolve delinquent member accounts at our Burnsville, MN office. You will contact members by phone, letter, or in person to understand delinquencies and determine suitable repayment plans.

Responsibilities include developing mutually agreeable plans to bring loans or accounts current and minimize losses while ensuring compliance with applicable policies and regulations.