Delinquency & Recovery Specialist

Resource-One-Credit-Union; Dallas (TX); Remote; USD 40,000 - 55,000; Full time

Job summary

Resource One Credit Union seeks a Member Solutions Specialist to minimize losses and maximize recovery of delinquent accounts while delivering excellent member service and WIN-WIN solutions.

You will initiate collection actions, document interactions, negotiate payment arrangements, support loan modifications, and stay compliant with FDCPA, FCRA and other laws while maintaining privacy and accuracy.

Qualifications

• High school diploma or equivalent.
• 6+ months of similar or related experience.
• Knowledge of collection procedures and related laws.

Responsibilities

• Initiates and administers collection actions on delinquent accounts daily.
• Documents all collection actions in the collection package.
• Negotiates payment arrangements and coordinates loan modifications.
• Ensures security and confidentiality of member information.
• Communicates clearly with members regarding delinquent accounts.
• Reviews accounts for due diligence and makes recommendations for repossession or charge-off.

Skills

Knowledge of collections

Communication skills

Independent work

Stress management

Education

High school diploma

Job description

Resource One Credit Union seeks a Member Solutions Specialist to minimize losses and maximize recovery of delinquent accounts while delivering excellent member service and WIN-WIN solutions.

You will initiate collection actions, document interactions, negotiate payment arrangements, support loan modifications, and stay compliant with FDCPA, FCRA and other laws while maintaining privacy and accuracy.