Delinquency Resolution Specialist

Community Financial System, Inc.; Town of Canton (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Community Financial System, Inc. is seeking a Collections Specialist to manage delinquent accounts, communicate status with customers, and develop payment plans across Upstate New York.

You will prioritize accounts, send written notices, and coordinate payments or arrangements to resolve delinquencies. The ideal candidate will have a high school diploma, strong attention to detail, and excellent communication and customer service skills.

Qualifications

• High school diploma or equivalent required.
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Excellent customer service and communication skills; proficient writing skills are necessary.

Responsibilities

• Maintain knowledge of laws and regulations applicable to this position and comply with policies and controls.
• Prioritize delinquent accounts and determine the most effective contact method.
• Discuss account status, payment history, cause of delinquency, and solutions with customers.
• Secure payment or set up payment arrangements; process phone payments for delinquents.
• Review payment histories to ensure accurate posting and correct errors as needed.
• Assist customers with credit disputes and changes to account information.
• Coordinate with branches to research and resolve customer accounts.
• Handle calls from the call queue and assist customers as appropriate.
• Review and waive late charges on installment loans as needed.
• Support the Collections Department to help achieve annual goals.

Skills

Attention to detail

Multi-tasking

Typing

Customer service

Communication

Time management

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

Community Financial System, Inc. is seeking a Collections Specialist to manage delinquent accounts, communicate status with customers, and develop payment plans across Upstate New York.

You will prioritize accounts, send written notices, and coordinate payments or arrangements to resolve delinquencies. The ideal candidate will have a high school diploma, strong attention to detail, and excellent communication and customer service skills.