Delinquency Resolution Specialist II

simmonsbank; Little Rock (AR); On-site; USD 42,000 - 54,000; Full time

Job summary

Simmons First National Corporation is seeking a Collection Specialist II to support our loan portfolio by initiating contact with delinquent customers to arrange payments or settlements. This role emphasizes professional telephone communication, careful documentation, and adherence to policies and regulations.

The position requires 3–5 years of collections experience, a high school diploma or GED, and proficiency with Microsoft Office and Jack Henry Platform.

Qualifications

• Must possess ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to read, analyze and interpret financial reports and/or legal documents.
• Ability to write simple correspondence.

Responsibilities

• Manages outbound and inbound calls to resolve delinquent non-real estate and/or real estate accounts and determine reason for delinquency.
• Processes, distribute, and posts consumer loan payments.
• Completes file maintenance on consumer loans.
• Counsels customers concerning financial obligations and offer suggestions and alternatives.
• Logs accurate notes of account status and collection efforts in the bank's system of record.

Skills

Phone communication

Customer service

Communication

Critical thinking

Education

HS Diploma/GED

Tools

MS Word

Outlook

Excel

Jack Henry Platform

Job description

Simmons First National Corporation is seeking a Collection Specialist II to support our loan portfolio by initiating contact with delinquent customers to arrange payments or settlements. This role emphasizes professional telephone communication, careful documentation, and adherence to policies and regulations.

The position requires 3–5 years of collections experience, a high school diploma or GED, and proficiency with Microsoft Office and Jack Henry Platform.