Collection Specialist II

simmonsbank; Little Rock (AR); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Simmons First National Corporation is seeking a Collection Specialist II to support our loan portfolio by initiating contact with delinquent customers to arrange payments or settlements. This role emphasizes professional telephone communication, careful documentation, and adherence to policies and regulations.

The position requires 3–5 years of collections experience, a high school diploma or GED, and proficiency with Microsoft Office and Jack Henry Platform.

Qualifikationen

• Must possess ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to read, analyze and interpret financial reports and/or legal documents.
• Ability to write simple correspondence.

Aufgaben

• Manages outbound and inbound calls to resolve delinquent non-real estate and/or real estate accounts and determine reason for delinquency.
• Processes, distribute, and posts consumer loan payments.
• Completes file maintenance on consumer loans.
• Counsels customers concerning financial obligations and offer suggestions and alternatives.
• Logs accurate notes of account status and collection efforts in the bank's system of record.

Kenntnisse

Phone communication

Customer service

Communication

Critical thinking

Ausbildung

HS Diploma/GED

Tools

MS Word

Outlook

Excel

Jack Henry Platform

Jobbeschreibung

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Collection Specialist II assists in maintaining a financially sound loan portfolio for the bank by making initial contact with delinquent customers to setup payment arrangements or settlements.

Essential Duties and Responsibilities

• Manages outbound and inbound calls to resolve delinquent non-real estate and/or real estate accounts and determine reason for delinquency
• Processes, distribute, and posts consumer loan payments
• Completes file maintenance on consumer loans.
• Processes telephone payments to corporate office for reconciliation.
• Counsels customers concerning financial obligations and offer suggestions and alternatives.
• Logs accurate notes of account status and collection efforts in the bank's system of record.
• May be required to work hours outside of the typical 8-5 workday for collection efforts.
• Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Perform other duties and responsibilities as assigned, including, but not limited to, training new associates and managing Consumer Collections general inbox

Qualifications

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to read, analyze and interpret financial report and/or legal documents.
• Ability to write simple correspondence.

Education and/or Experience

HS Diploma/GED

3-5 years collections experience required and/or ability to perform Essential Duties and Responsibilities

Specialized Training

None

Computer Skills

MS Word, Outlook, Excel, Jack Henry Platform

Certificates, Licenses, Registrations

None

Other Qualifications (including physical requirements)

• Must possess excellent telephone and customer service skills.
• Must have good oral and written communication skills.
• Must be proficient in Microsoft Office products.
• Must maintain punctual and regular attendance.
• Must present a friendly, professional image and conduct.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

Skills Training

Communication, Professional Telephone Skills, Customer Service, Critical Thinking

Equal Employment Opportunity Information:

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.