Delinquency Resolution Specialist

Forest Area; Michigan; On-site; USD 35,000 - 52,000; Full time

Job summary

Forest Area Federal Credit Union invites you to join our Loss Prevention team as a Loss Prevention Representative. You will protect assets, interact with members, and resolve delinquent accounts with discretion and professionalism.

The role emphasizes confidential communication, building relationships, and timely follow-up to minimize losses, including counseling on repayment options and coordinating with internal teams to reach permanent solutions.

Responsibilities

• Use diplomacy and tact to resolve conflicts while protecting Credit Union assets and maintaining confidentiality.
• Follow up on delinquent accounts by telephone, mail or in person to secure repayment, discuss arrangements, and inform members of actions taken.

Job description

Forest Area Federal Credit Union invites you to join our Loss Prevention team as a Loss Prevention Representative. You will protect assets, interact with members, and resolve delinquent accounts with discretion and professionalism.

The role emphasizes confidential communication, building relationships, and timely follow-up to minimize losses, including counseling on repayment options and coordinating with internal teams to reach permanent solutions.