Loss Prevention Representative

Forest Area Federal Credit Union; Fife Lake (MI); Presencial; USD 35.000 - 52.000; Jornada completa

Descripción de la vacante

Forest Area Federal Credit Union is seeking a Loss Prevention Representative to protect assets and engage with members on delinquent accounts. The role involves handling sensitive information with discretion and resolving conflicts through strategic communication.

Key duties include contacting delinquent accounts, negotiating repayment plans, and guiding members toward viable financial arrangements while minimizing losses for the credit union.

Formación

• Experience in debt collections or customer service preferred.
• Strong communication and persuasion skills.
• Ability to handle confidential information with discretion.

Responsabilidades

• Follow up on delinquent accounts by phone and mail to arrange repayment.
• Counsel members on repayment options and potential legal actions while minimizing losses.

Conocimientos

Customer service

Conflict resolution

Negotiation

Descripción del empleo

Do you want to work for an organization with a passion for their communities, members, and staff that offers a long-term, rewarding career with opportunities for growth? If so, then join our Loss Preventions team at Forest Area Federal Credit Union as a Loss Preventions Representative!

Loss Prevention Representatives preserve Credit Union assets by controlling delinquent accounts, collecting delinquent loan payments, counseling with members, and/or recovering collateral.

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Some key responsibilities include:

• Utilize effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation. Calm irate clients and answer questions and complaints relevant to Department functions. Determine reason(s) for delinquencies and work toward permanent solutions. Minimize losses by early actions.

• Follow up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discuss possible financial arrangements, inform clients of potential legal actions, and suggest financial counseling to arrive at suitable payment arrangement. Continue to collect until the account becomes a write-off, bankruptcy, or attorney account. Make early contact with clients to collect and keep them informed of account status.