Loss Prevention Representative

Forest Area; Michigan; Presencial; USD 35.000 - 52.000; Jornada completa

Descripción de la vacante

Forest Area Federal Credit Union invites you to join our Loss Prevention team as a Loss Prevention Representative. You will protect assets, interact with members, and resolve delinquent accounts with discretion and professionalism.

The role emphasizes confidential communication, building relationships, and timely follow-up to minimize losses, including counseling on repayment options and coordinating with internal teams to reach permanent solutions.

Responsabilidades

• Use diplomacy and tact to resolve conflicts while protecting Credit Union assets and maintaining confidentiality.
• Follow up on delinquent accounts by telephone, mail or in person to secure repayment, discuss arrangements, and inform members of actions taken.

Descripción del empleo

Do you want to work for an organization with a passion for their communities, members, and staff that offers a long-term, rewarding career with opportunities for growth? If so, then join our Loss Preventions team at Forest Area Federal Credit Union as a Loss Preventions Representative!

Loss Prevention Representatives preserve Credit Union assets by controlling delinquent accounts, collecting delinquent loan payments, counseling with members, and/or recovering collateral.

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Some key responsibilities include:

• Utilize effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation. Calm irate clients and answer questions and complaints relevant to Department functions. Determine reason(s) for delinquencies and work toward permanent solutions. Minimize losses by early actions.

• Follow up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discuss possible financial arrangements, inform clients of potential legal actions, and suggest financial counseling to arrive at suitable payment arrangement. Continue to collect until the account becomes a write-off, bankruptcy, or attorney account. Make early contact with clients to collect and keep them informed of account status.