Delinquency Resolution & Asset Protection Specialist

Forest Area Federal Credit Union; Fife Lake (MI); On-site; USD 35,000 - 52,000; Full time

Job summary

Forest Area Federal Credit Union is seeking a Loss Prevention Representative to protect assets and engage with members on delinquent accounts. The role involves handling sensitive information with discretion and resolving conflicts through strategic communication.

Key duties include contacting delinquent accounts, negotiating repayment plans, and guiding members toward viable financial arrangements while minimizing losses for the credit union.

Qualifications

• Experience in debt collections or customer service preferred.
• Strong communication and persuasion skills.
• Ability to handle confidential information with discretion.

Responsibilities

• Follow up on delinquent accounts by phone and mail to arrange repayment.
• Counsel members on repayment options and potential legal actions while minimizing losses.

Skills

Customer service

Conflict resolution

Negotiation

Job description

Forest Area Federal Credit Union is seeking a Loss Prevention Representative to protect assets and engage with members on delinquent accounts. The role involves handling sensitive information with discretion and resolving conflicts through strategic communication.

Key duties include contacting delinquent accounts, negotiating repayment plans, and guiding members toward viable financial arrangements while minimizing losses for the credit union.