Recovery Specialist: Collections & Repossession

OnPath Federal Credit Union; Metairie (LA); On-site; USD 31,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Life Insurance

401(k) Plan

Paid vacation

Wellness program

Sick time

Job summary

OnPath FCU is seeking an Account Resolution Specialist to minimize risk and maximize recovery while delivering excellent member service. This on-site role collaborates with credit union partners to resolve delinquent accounts and expand member relationships.

Responsibilities include documenting actions, negotiating repayment plans, processing claims, and coordinating with attorneys and recovery agents to maximize recovery under policy guidelines.

Qualifications

• Two to five years of similar or related experience.
• High school diploma or GED required.
• Knowledge of federal, state, and local laws, and credit union policies.
• Proficiency with database software and MS Office suite is required.
• Excellent communication and discretion in handling confidential information.

Responsibilities

• Negotiate and coordinate payment arrangements with members and work-out loan modifications.
• Document actions in collection packages to maintain data integrity.
• Initiate and follow up on claims filings to maximize recovery.
• Review accounts for due diligence and recommend charge-off actions.
• Monitor deceased accounts and file estate claims timely and accurately.
• Maintain knowledge of account statuses and analyze data trends for leadership.
• Coordinate with Recovery Agents to legally repossess collateral and ensure updates.
• Prepare files for litigation and related attorney activity as needed.
• Ensure compliance with laws, credit union policies and procedures.

Skills

Communication skills

Interpersonal skills

Discretion

Negotiation

Relationship building

Education

High school diploma or GED

Tools

MS Office

Database software

Job description

OnPath FCU is seeking an Account Resolution Specialist to minimize risk and maximize recovery while delivering excellent member service. This on-site role collaborates with credit union partners to resolve delinquent accounts and expand member relationships.

Responsibilities include documenting actions, negotiating repayment plans, processing claims, and coordinating with attorneys and recovery agents to maximize recovery under policy guidelines.