Collections Specialist

Minnesota League of Credit Unions; Burnsville (MN); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health insurance options

Paid time off

401(k) with employer match

Job summary

TruStone Financial Credit Union in Burnsville, MN is seeking an experienced collections specialist to resolve delinquent member accounts and protect the credit union's interests. You will contact members by phone, letter, or in-person to understand reasons for delinquencies and to pursue mutually agreeable plans.

The role requires 2+ years in consumer collections, strong communication skills, and a solid knowledge of relevant laws and lending documents.

Qualifications

• High school diploma or equivalent.
• 2+ years of consumer collection experience.
• Knowledge of state and federal consumer collection policies and laws.
• Lending document knowledge.
• Proficient with Microsoft Office, Internet and e-mail.
• Strong verbal and written communication skills.
• Ability to generate professional correspondence.
• Ability to work independently with initiative and good decision making.
• Compliance with Bank Secrecy Act provisions.

Responsibilities

• Resolve potential or delinquent member accounts.
• Follow up with loans and Visa accounts by phone, letter, or in-person.
• Develop and implement plans to bring member loans/accounts current or minimize losses.

Skills

Verbal and written communication

Independent work

Organizational skills

Problem solving

Microsoft Office

Phone/letter in-person follow-up

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Internet

E-mail

Job description

WHO WE ARE:
TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members’ financial well-being. Founded by teachers in 1939, TruStone Financial has since grown to the second-largest credit union in Minnesota and our 550+ employees serve more than 200,000 members across 23 locations in Minnesota and Wisconsin. Our vision is to create exceptional financial experiences, and to do that we need our exceptional people! Join our growing team and help us deliver on our mission to engage, educate and inspire our members to achieve lifelong financial well-being.

WHAT YOU’LL DO:
This role is responsible for the resolution of potential or delinquent member accounts. Conduct an effective follow-up program involving loans and Visa accounts in which members are contacted by phone, letter or in person appointment to ascertain reasons for delinquencies. Develop and implement a mutually agreeable plan to bring member loans and/or accounts current or to minimize a loss for the company.

WHAT YOU’LL BRING:
Availability to work 40 hours per week Monday through Friday between the hours of 8:30am – 5:30pm and at our Burnsville office location; non-exempt.

In addition:

• High school diploma or equivalent.
• 2+ years of previous consumer collection experience, preferred.
• Working knowledge of credit union, various state and federal consumer collection policies, procedures, laws and regulations, preferred. This includes, but is not limited to; bankruptcy laws, student loan guidelines, real estate collection laws, Visa account collection laws, property improvement collection guidelines, and NSF check collection knowledge.
• Lending document knowledge.
• PC experience including a general working knowledge of Microsoft Office, Internet, and E-mail equivalents.
• Strong verbal and written communication skills.
• Ability to generate professional correspondence through mail.
• Ability to define problems and apply appropriate remedies.
• Ability to interpret verbal and written instructions, as well as, deal with abstract and concrete variables.
• Ability to work independently while displaying initiative and good decision-making skills.
• A high level of professionalism while working under pressure.
• Compliance with the Bank Secrecy Act and all its provisions.
• Ability to pass a pre-employment drug test and various background checks.
• Regular and reliable attendance at the workplace.

WHAT WE OFFER:
The salary range for this position is $19.40 to $24.00 per hour. In addition, we offer:

• Competitive pay and incentive programs for all positions.
  • Health insurance with the ability to choose which plan option is best for you – a Traditional Health Plan or Health Savings Plan.
  • Affordable dental and vision insurance coverage.
  • Earn 22 days of paid time off annually for full-time employees with an equivalent accrual for part‑time employees – and, the longer your tenure, the more PTO you’ll have to enjoy.
  • 10+ paid holidays each year.
  • Up to 16 hours of paid time annually to volunteer for organizations you are passionate about.
  • 401(k) with 50% employer match on the first 6% you contribute – plus, after one year of service, an additional 3% safe harbor employer contribution that is immediately 100% vested regardless if you are contributing or not.
  • Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.
  • Employer‑paid Short Term and Long Term Disability benefits.
  • Employer‑provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents.
  • Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books and activity fees).
  • Career development opportunities – including our STEP job shadow program, TruStone Academy certification courses, Mentorship Program and more.
  • Special employee discounts when you join TruStone Financial as a credit union member.
  • Employee activities, events, discounts, and many other great benefits and perks!

TruStone Financial Credit Union is an Aff…