Loss Mitigation Specialist – Delinquency Recovery (Hybrid)

UNFCU; New York (NY); Hybrid; USD 70,000 - 75,000; Full time

Job summary

UNFCU is seeking a delinquency specialist to safeguard assets by negotiating payment plans and credit options with departing members, while liaising with UNFCU attorneys on bankruptcy matters.

This hybrid role in NYC requires strong knowledge of CFPB/FDCPA, experience in collections, data extraction, and proficiency with Excel; duties include coordinating with agencies, processing entitlements, and maintaining records across systems.

Qualifications

• 3 years of experience focused on the control and prevention of delinquency in a financial services environment with administrative responsibilities.
• Knowledge of CFPB and FDCPA.
• Working knowledge of collection procedures, the bankruptcy code and all applicable regulations.
• Strong Microsoft Office skills, especially Excel.

Responsibilities

• Review, log, and respond to all UN Payroll Clearance requests and monitor payroll allocations; ensure notifications are generated and emailed to all separating members indebted to UNFCU; negotiate future payment arrangements and credit line availability with separating members; monitor accounts and UNFCU general ledger for final entitlements.
• Process final entitlements received from UN agencies and apply payments to member loan accounts
• Review and process deferments, payment changes, and disability payments (including deceased accounts)
• Monitor and manage negative share accounts, charge-offs, and credit reporting
• Submit and track disability insurance claims through ClaimVantage
• Assign accounts to third-party collection agencies/law firms and apply collected payments
• Review bankruptcy cases, prepare documentation, liaise with attorneys, and update systems accordingly
• Maintain records in collection systems, manage account restrictions, and perform recovery of written-off loans
• Provide member support, prepare reports, handle communications, collaborate across teams, and support additional duties

Skills

Excel

Negotiation

Data extraction

Communication

Analytical thinking

Education

High school diploma or equivalent

Tools

FISERV DNA

Job description

UNFCU is seeking a delinquency specialist to safeguard assets by negotiating payment plans and credit options with departing members, while liaising with UNFCU attorneys on bankruptcy matters.

This hybrid role in NYC requires strong knowledge of CFPB/FDCPA, experience in collections, data extraction, and proficiency with Excel; duties include coordinating with agencies, processing entitlements, and maintaining records across systems.