Delinquency Recovery Specialist

U.S. Bank; Lafayette (LA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation (2–5 weeks)

Up to 11 paid holidays

Sick and Safe Leave

Job summary

U.S. Bank in Lafayette, LA is seeking a collection specialist to collect payments on delinquent accounts by reviewing documentation and contacting customers by phone or written correspondence, and to arrange repayment plans that minimize losses.

The role requires a high school diploma and 2–3 years of collections or customer service experience, plus strong verbal and written communication and knowledge of debt collection practices.

Qualifications

• High school diploma or equivalent.
• Two to three years of experience in collections and/or customer service activities.

Responsibilities

• Collects payment on assigned delinquent accounts by reviewing documentation and contacting customers by telephone or written correspondence.
• Arranges repayment schedules to minimize loss to the organization.

Skills

Customer service

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

U.S. Bank in Lafayette, LA is seeking a collection specialist to collect payments on delinquent accounts by reviewing documentation and contacting customers by phone or written correspondence, and to arrange repayment plans that minimize losses.

The role requires a high school diploma and 2–3 years of collections or customer service experience, plus strong verbal and written communication and knowledge of debt collection practices.