Senior Collections Specialist - Drive Delinquency Reduction

firstPRO, Inc; Bensalem Township (Bucks County); On-site; USD 45,000 - 65,000; Full time

Job summary

firstPRO, Inc. in Bucks County, PA is seeking a Senior Collector to manage a queue of delinquent consumer loans and Visa credit cards, primarily via phone, letters, and emails.

You will negotiate payment arrangements, follow up on promises, and apply payments or ACH transfers to reduce losses while maintaining compliant practices. The role requires accurate record-keeping and collaboration with other departments to meet targets.

Responsibilities

• Collect on delinquent consumer loans and Visa credit cards.
• Make arrangements for accounts to be brought current, in one or several payments.
• Follows up on promises and broken promises.
• Transfers funds from members’ accounts, process ACH transfers and/or Credit/Debit card payments to clear or reduce the delinquency.
• Skiptrace in order to locate hard to find members.
• Work with member to ascertain the reason for the delinquency
• Restrict and/or remove services as needed and in accordance with the policy to reduce potential losses.
• Use the Collections system effectively by ensuring that all the correct workflow and account notes are 100% accurate.
• Have a very good working knowledge of the Credit Union’s Policies and Procedures and any laws applicable to the collections of delinquent share or loans.
• Have knowledge of which departments and personal handle different types of member services issues.

Job description

firstPRO, Inc. in Bucks County, PA is seeking a Senior Collector to manage a queue of delinquent consumer loans and Visa credit cards, primarily via phone, letters, and emails.

You will negotiate payment arrangements, follow up on promises, and apply payments or ACH transfers to reduce losses while maintaining compliant practices. The role requires accurate record-keeping and collaboration with other departments to meet targets.