Hybrid Collections Specialist: Protect Assets, Help Members

Automatic Data Processing, Inc.; Marlborough (MA); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Automatic Data Processing, Inc. in Marlborough, MA is seeking a Collections Specialist to protect assets and support members with past-due accounts in a hybrid office setting.

Under supervision, you will monitor delinquent loans, contact members, discuss repayment options, document all interactions, and escalate complex cases. You will collaborate with Loan Servicing and Member Services while staying compliant with FDCPA and related regulations.

Qualifications

• High school diploma or equivalent.
• Minimum one year of collections experience in a financial institution.
• Knowledge of FDCPA and related regulations preferred.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and CRM systems.

Responsibilities

• Monitor and review reports to identify delinquent accounts.
• Initiate outbound calls and written communications to members with past-due accounts.
• Assist members in understanding payment obligations and options.
• Document all member interactions and collection activities in the system.
• Escalate unresolved accounts to senior collectors or management.
• Collaborate with Loan Servicing and Member Services to resolve issues.

Skills

Collections knowledge

Attention to detail

Communication skills

MS Office

CRM systems

Regulatory awareness

Education

High school diploma or equivalent

Tools

Collection software

Microsoft Office

CRM systems

Job description

Automatic Data Processing, Inc. in Marlborough, MA is seeking a Collections Specialist to protect assets and support members with past-due accounts in a hybrid office setting.

Under supervision, you will monitor delinquent loans, contact members, discuss repayment options, document all interactions, and escalate complex cases. You will collaborate with Loan Servicing and Member Services while staying compliant with FDCPA and related regulations.