Collections Specialist - Delinquent Accounts

Vantage West Credit Union; Tucson (AZ); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Health Coverage

Paid Time Off

401k Plan

Tuition Reimbursement

Job summary

Vantage West Credit Union in Tucson, AZ seeks a Collections Specialist to manage delinquent member accounts through outbound and inbound calls and negotiate payment plans. You will work to meet delinquency, loss rate, and productivity goals while protecting the credit union from loss.

The role offers a language stipend of $200/month after 90 days and a salary range of $19.21–$25.22 per hour, final pay depending on experience and qualifications.

Qualifications

• High School diploma or equivalent is required.
• 2 years of experience in the collections call center environment.
• Requires professional, clear and effective written and verbal communication skills.
• Must be proficient in Microsoft Office (Word, Excel, Outlook).
• Under minimal supervision, able to utilize critical thinking and problem solving skills, and demonstrate effective time management skills.
• Must be able to perform basic math functions.

Responsibilities

• Places outbound calls to and accepts incoming calls from members with delinquent loans or accounts.
• Identifies opportunity for and negotiates payment arrangements to bring account current.
• Provides excellent quality service to all Members at all times.
• Documents all member contacts in the collection system and conducts applicable loan maintenance.
• Meets productivity and performance goals established by management.
• Locates the member through skip tracing methods, internet research, references and employment.
• Reviews and recommends repossession, foreclosure, referral to a collection agency, account closure or assignment for lawsuit, as needed.
• Acts as liaison between the Credit Union and its attorneys, collection agencies and other vendors.
• Resolves disputes and complaints from members seeking a solution that restores goodwill without placing the credit union at risk.
• Performs other duties as assigned.

Skills

Communication

MS Office

Time management

Math skills

Education

High School diploma or equivalent

Tools

Collection system

Job description

Vantage West Credit Union in Tucson, AZ seeks a Collections Specialist to manage delinquent member accounts through outbound and inbound calls and negotiate payment plans. You will work to meet delinquency, loss rate, and productivity goals while protecting the credit union from loss.

The role offers a language stipend of $200/month after 90 days and a salary range of $19.21–$25.22 per hour, final pay depending on experience and qualifications.