Delinquency Collections Specialist

Farmers Home Furniture; Tuskegee (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Farmers Home Furniture in Tuskegee, AL is seeking a dedicated Collections Clerk to locate, notify, and secure payments from customers with delinquent accounts. You will handle calls, texts, and letters to encourage payment and maintain careful records in CRM.

The role requires strong attention to detail, basic math, and a valid driver's license. You may travel to customers' homes as needed and will prepare paperwork for potential legal actions.

Qualifications

• High School Diploma or GED required; six months experience in payment collections or general office procedures; or any combination of training, experience and education which provides the required knowledge, skills, and abilities for this position.
• Must possess and maintain a valid State Driver’s License.

Responsibilities

• Notify and collect payments from delinquent accounts.
• Document all correspondence and attempts with customers.
• Receive payments and post them to accounts.
• Maintain a cash drawer and secure it when unattended.
• Travel to customers' homes to collect payments as needed.
• Prepare paperwork for potential legal action.

Skills

Payment collections

Cash handling

Customer service

CRM systems

Education

High school diploma or GED

Tools

POS system

CRM software

Microsoft Office

Job description

Farmers Home Furniture in Tuskegee, AL is seeking a dedicated Collections Clerk to locate, notify, and secure payments from customers with delinquent accounts. You will handle calls, texts, and letters to encourage payment and maintain careful records in CRM.

The role requires strong attention to detail, basic math, and a valid driver's license. You may travel to customers' homes as needed and will prepare paperwork for potential legal actions.