Collections & Delinquency Specialist

Farmers Home Furniture; Phenix City (AL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Farmers Home Furniture in Phenix City, AL is seeking a collections associate to locate, notify, and secure payments from delinquent accounts. You will contact customers by text/phone, review sales terms, document communications, and post payments to accounts.

The role requires a high school diploma or GED, at least six months in collections or office tasks, and a valid driver’s license. You will balance cash, travel for collections, and prepare legal paperwork when needed while upholding HOME

Qualifications

• High School Diploma or GED required.
• Six months experience in payment collections or office procedures.
• Must possess and maintain a valid State Driver’s License.
• Combination of training, experience and education accepted.

Responsibilities

• Sends text messages, mails form letters and/or late charge notices to encourage payment of delinquent accounts.
• Confers with customers by text or telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment.
• Documents all correspondence and attempted correspondence with customers concerning accounts.
• Receives payments and posts amount paid to customer’s account.
• Maintains and balances cash drawer and ensures the drawer is locked when unattended.
• Travels to customers’ homes to collect on late payments and assists with repossessions if approved by Store Manager.
• Prepares paperwork prior to legal action to be initiated against severely delinquent customers.
• Initiates credit investigations by telephone for new credit account applicants under direction of Credit Manager.
• Logs details of work activities daily, weekly, and monthly.
• Receives various documentation and reports; reviews, processes, responds, distributes, files, maintains, and/or takes action as appropriate.
• Operates PC, printer, calculator, and other office equipment; uses word processing, spreadsheet, database or other system software.
• Logs customer service requests into PQA and schedules merchandise repairs for customers.
• Assist customers on sales floor per management direction, including greetings, product demonstrations, sales write ups, and updating CRM.
• Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals as assigned by Store Manager.
• Complies with Store Operations Customer Service Counter and Telephone Standards.
• Upholds and promotes HOME values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and excellence as a habit.

Skills

Payment collections

Office procedures

CRM software

Data entry

Education

High School Diploma or GED

Tools

PQA

Microsoft Office

Word processing

Spreadsheet

Database

Job description

Farmers Home Furniture in Phenix City, AL is seeking a collections associate to locate, notify, and secure payments from delinquent accounts. You will contact customers by text/phone, review sales terms, document communications, and post payments to accounts.

The role requires a high school diploma or GED, at least six months in collections or office tasks, and a valid driver’s license. You will balance cash, travel for collections, and prepare legal paperwork when needed while upholding HOME