Delinquency & Collections Specialist

DuTrac Community Credit Union; Salem (OR); On-site; USD 42,000 - 52,000; Full time

Job summary

DuTrac Community Credit Union seeks a debt counselor to assist members in delinquency with compassionate, compliant collections strategies. You will assess financial situations, arrange repayment plans, and coordinate with courts and creditors as needed.

The role emphasizes accurate record keeping, professional communication, and collaboration with internal and external partners to protect member interests and credit union assets.

Qualifications

• 1–3 years of similar collections experience.
• Knowledge of lending processes is helpful.
• Very organized with strong record-keeping.
• Excellent written and verbal communication skills.

Responsibilities

• Contacts and counsels delinquent members by phone and mail to arrange repayment and bring current.
• Analyzes borrowers' financial situations to determine further action and potential collateral disposition.
• Maintains accurate files and uses the online system to keep data current.
• Coordinates bankruptcy claims, charge-offs, and any legal actions on delinquents.
• Communicates with financial institutions, repossession agents, attorneys and courts to resolve issues.

Skills

Communication skills

Organizational skills

Record keeping

Lending knowledge

Tools

Online loan system

Job description

DuTrac Community Credit Union seeks a debt counselor to assist members in delinquency with compassionate, compliant collections strategies. You will assess financial situations, arrange repayment plans, and coordinate with courts and creditors as needed.

The role emphasizes accurate record keeping, professional communication, and collaboration with internal and external partners to protect member interests and credit union assets.